Onsite & Remote Technical Support

If your business doesn't have the time or technical ability to resolve problems, or the availability of skilled staff to manage new technology we can assist. Sysfig has a pool of skilled operations and systems staff who can assist businesses during a transition period, installation of new equipment, technical difficulties, system maintenance or even as a long-term contract.

Technical Environment Documentation

Our system documentation quality is second to none within the small to medium consultancy segment. If you require a thorough catalogue of systems, security, interfaces and applications comprising the core elements of your infrastructure, we can help. Sysfig adopts a flexible approach to the methodology and applied structure although following industry standard Project Management principles.

Web Site Maintenance

Sysfig offers a cheap flat rate website maintenance plan for your business website. This is designed to remove the burden of your staff trying to keep the content fresh and updated in a timely manner, when you have your core business to concentrate on.

• No contracts to sign, we'll keep providing the service as long as your happy
• All correspondence is performed via email ensuring the predetermined change authorisation process.
• Time is billed in 15min increments therefore suiting small changes such as text updates for news, competition results, photos, replacement documents/attachments etc
• Standard 1-2 day turnaround (on best effort basis)

Note: Development classified activities will incur standard Professional Services Fees (prior approval will be sought from the customer)

Training

We have the capabilities and experience to provide end user and system administration training for either individuals or businesses. If you have a specific requirement, or just need some general help, please let us know.

Managed Offsite DR Services

Sysfig offers world-class data replication and backup services within our DR facility, utilising technologies from the world's leading software vendors. We remove the need for expensive tape backups and manual activities within the office, by ensuring your critical data is protected in an alternate location and can be safely restored.

Tailored solutions

Sysfig Professional Services is able to custom-quote exactly the services you need on a Statement of Work. To make it easier we can also recommend a predefined scope and deliverables and in many cases a fixed price.